Thank you for purchasing our products!
We hope you have enjoyed your shopping experience with us.
At yunyuceramics.com, we are committed to providing our customers with the highest quality products and services. If you are not satisfied with your purchase, we offer a money-back guarantee.
Please contact us at Wghsgsldgds2@gmail.com within 3 days of delivery, and ship the item(s) back within 28 days of delivery.
To be eligible for a refund:
Your item must be in the same condition as you received it — unworn or unused, with tags attached, and in its original packaging.
The following items cannot be refunded:
Due to the nature of these items, refunds cannot be accepted unless they arrive damaged or defective:
- Custom or personalized orders
- Digital downloads
- Items on sale
Refund process:
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method. Please allow 14 days from the receipt of your item for the refund to be processed.
Please note:
Refunds do not include shipping costs, bank or credit card charges, customs duties, or any other fees.
A 20% restocking fee (based on the original product price) will be charged for all returns.
Damages and issues:
Please inspect your order upon reception and contact us immediately at Wghsgsldgds2@gmail.com if the item is defective, damaged, or if you receive the wrong item — so we can evaluate the issue and make it right.
Please be advised that handmade products may have slight imperfections, which will not be classified as defects. Please read the product description carefully before you make a purchase.
